1. Deposit & Payment Policy
In the case of all bookings, including tailor-made holidays, your booking will be confirmed by a 30% upfront advance. The full or final payment is required when receiving the Confirmation Invoice and Travel Voucher (Confirmation of final service from our sale/s). If you fail to meet the payment deadline, we reserve the right to cancel your booking and will inform you of this.
Receipt of your deposit or final payment will indicate that you and your travel agent (when applicable) have read our Terms and Conditions and that you (and your agent) have accepted them.
• Payments are required at the time of booking.
• The Guest must pay all bank charges in the case of a bank transfer. Failure to do so will invalidate your booking and will bring a further charge to cover bank charges.
• There will be no additional postage fees, booking fees or other hidden charges. Exchange rates are based on live on-day rates at the time of booking and are not subject to change.
• Late payments risk cancellation.
2. Methods of Payment
Full settlement should be received no later than 30 working days prior to passenger s’ arrival (Not applied for last minute booking). We are now able to offer 3 methods of Payment:
Online Payment with OnePAY
Visa, MasterCard, American Express, and JCB Card accepted (3.85 % of the amount will be charged for bank fee)
We connect with OnePAY Payment Gateway to accept Online Card Payment (www.onepay.vn ). All of your card information is processed through the SSL protocol with an international card security standard. Your card information will not be stored in our system (Merchant).
After you have received Invoice Payment Link, please check the information on the Invoice. If all the information is correct, please check the Terms and Conditions and click, I agree to Terms and Conditions and click Submit or Book.
You will be redirected to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card with following steps:
Input Card information: The URL (Uniform Resource Locator) will begin with https://onepay.vn/… To make the payment, you will input the following card information:
+ Card Number
+ Expiration Date
+ CSC (Card Security Code – CVV, CVC)
+ Billing address (Card holder’s address which has been registered with the Issuer Bank)
+ Click “PAY”
+ Online payment password (If you have enrolled 3D – Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card).
Made by telegraphic transfer, internet transfer to our following Sri Lanka Local Tours (owned by Viet Vision Travel & Trading JSC) nominal account details
Account name: Viet Vision Travel and Trading Joint Stock Company
USD account number: 048 840 060 001 042
VIETNAM INTERNATIONAL COMMERCIAL JOINT STOCK BANK VIBANK
Address: Viet Tower, 198 B Tay Son Street, Dong Da District, Hanoi, Vietnam
Tel: +84 24 62760068
Fax: +84 24 62760069
Swift code: VNIBVNVX
By Western Union (sending money online): www.westernunion.com
First name: HA
Last name: NGUYEN THI THU
Identity card: 111366744
Sign up for a user with the Western Union, send the deposit to us. Notify us that you have sent the money with the following information:
Money Transfer Control Number (usually 10 numbers):
Sending money online is available only in some countries. If not available, please find an agent near you to send money.
3. Rate & taxes
Our prices are inclusive of service charge and government taxes and subject to change with any increase in government taxes.
4. Cancellations and Refunds
We would deeply regret your decision to cancel your Sri Lanka tours; however, we realize that there are many valid reasons that this can happen.
In the event of cancellation, we will refund any payment made to Sri Lanka Local Tours (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request.
The cancellation fee will be calculated as follows:
- More than 40 days prior to trip departure: 10% of the deposit paid is non-refundable. This will be saved for your next trip with us. The rest of the deposit paid will be refunded (bank fee levied by your end)
- 40 – 30 days prior to trip departure: 35% charge of the deposit paid
- 29 – 15 days: 50% charged of the deposit paid
- 14 – 10 day: 75% charged of the total amount
- Less than 10 days or No show: 100% charged of the total amount
After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.